Support Queue

Use the Edit Support Queue Activity dialog box to specify the criteria for creating a support queue (clerical or supervisor) request for accounts and changing the queue level.

To modify a Support Queue activity

1. Create or open a workflow with a Support Queue activity. For more information, see Create a Workflow or Modify a Workflow.

2. On the workflow tab, double-click the Support Queue activity. The Edit Support Queue Activity dialog box appears.

Queue Level: Queue level to assign to the account.

Comment: Information regarding the request.

Account should queue: If selected, the account continues to appear in the Collector queue so the collector can work it.

3. In the Queue Level list box, click the queue level to assign to the account.

4. In the Comment box, keep the default comment or change it.

5. To have the account continue to appear in the Collector queue, select Account should queue.

6. Click OK. WorkFlow Designer updates the Support Queue activity in the workflow.

Related Topics

Action Activities