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Latitude Help
Care and Financial Hardship
Use the Care and Financial Hardship panel to add or modify care or financial hardship cases for an account. You can add multiple cases; however, once you confirm a case, you cannot add more cases. You must have the Care and Financial Hardship Panel Permission.
Suspension of collection activity
Latitude places a hold on accounts with confirmed customer care or financial hardship to suspend all collection activity. When you close a care or financial hardship case and no others exist on the account, Latitude removes the account hold and collection activity resumes.
Related Topics
Add a Care or Financial Hardship Case
Modify a Care or Financial Hardship Case
Approve Care and Financial Hardship Hold Days