Create an AIM Response

Use the New Response dialog box to create a response to a request for the outside collection agency that holds the account.

To create an AIM response

In the Reference Panel navigation bar, click Available Panels and then click AIM.
In the AIM panel, click the Requests/Notifications tab.
In the data grid, click Set Response.

New Response dialog box

Code/Description: Code and description that identify the type of response.

Responded Date: Date of the response.

Response Text: More information regarding the response.

Complete the information and click Save. The system adds the response to the data grid on the Requests/Notifications tab, and sets the status to "responded."