Set an Account Follow-up Date

Use the Set Account Follow-up Date dialog box to set a follow-up date on an account. The account appears on the Agent Desktop on the specified day when you attempt to move to the next account while working a queue. You cannot set a follow-up for a date in the past, or a date that exceeds the maximum follow-up days allowed for the desk. For more information, see Add a Desk. To set a follow-up date, you must have the Set Follow-up Date Permission.

To set an account follow-up date

1. In the Account toolbar, click Follow-up.

Follow-up Date: Date to follow up on the account.

Tomorrow: Sets the account to display tomorrow.

Days from Today: Sets the account to display a specific number of days from the current date.

Follow-up Time: If selected, sets the account to display at a specific time of day.  

2. Complete the information and then click Save.

Related Topics

Set Follow-up Date Permission

Account Reminders