Add a Queue Level

Use the Queue Levels panel to add a queue level.

To add a queue level

1. In the Navigation pane, click System Codes and Settings > Accounts > Queue Levels.

2. Click the plus sign (+). A blank row appears in the data grid.

Queue Level: Unique three-digit code that identifies the queue level.

Description: Description of the queue.

Should queue: If selected and the queue level is between 600-799 (clerical or supervisor), accounts assigned to this queue appear in the users' queue. If the user has the Accounts – Change Continue Queuing permission, you can override this setting when assigning an account to a support queue.

3. Complete the information and then click the check mark.

Related Topics

Search for a Permission or System Code

Data Grids

Queue Levels