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Liquid Latitude Help
Care and Financial Hardship
Use the Care and Financial Hardship panel to add or modify care or financial hardship cases for an account. You can add multiple cases; however, once you confirm a case, you cannot add more cases. You must have the Care and Financial Hardship Panel Permission.
Suspension of collection activity
Latitude places a hold on accounts with confirmed customer care or financial hardship to suspend all collection activity. When you close a care or financial hardship case and no others exist on the account, Latitude removes the account hold and collection activity resumes.
Related Topics
Add a Care or Financial Hardship Case
Modify a Care or Financial Hardship Case
Approve Care and Financial Hardship Hold Days