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Liquid Latitude Help
Modify a Queue Level
Use the Queue Levels panel to modify a queue level.
To modify a queue level
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In the Navigation pane, click System Codes and Settings > Accounts > Queue Levels.
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Click the Edit icon. The queue level appears in edit mode.
Queue Level: Unique three-digit code that identifies the queue level.
Description: Description of the queue.
Should queue: If selected, accounts assigned to this queue appear in work queues. If the user has the Accounts – Change Continue Queuing permission, you can override this setting when assigning an account to a support queue.
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Modify the information and then click the check mark.
Note: For system-level queues, you cannot modify the code.