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Liquid Latitude Help
Phone Type Mapping Permission
You can use the Phone Type Mapping permission in Latitude to map phone types to an action code. When a user or campaign places a call to a specific type of phone (for example, home phone), Latitude assigns the associated action code.
Location
In the Navigation pane, click Applications > Liquid Latitude > Account Data > Phones > Phone Type Mapping.
Scope
This permission is available for all scopes.
To map a phone type
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In the Scope list box, click the scope for the permission and then, in the Phone Type Mapping panel, click Enabled.
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In the Action Codes list box, click the default action code to use for a phone type that doesn't have an action code mapped.
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In the mapping section, do the following:
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Click the plus sign (+). A blank row appears.
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In the Phone Type box, click a phone type to map to a Latitude action code.
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In the Action Code box, click the Latitude action code to map to the phone type.
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Continue mapping phone types as necessary and then click Save Changes.
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