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Liquid Latitude Help
Process a Payment Batch
Use the Batch Processor page to process a batch of credit card, paper draft, ACH debit, or Direct Debit transactions for charge-off accounts processed on the Arrangements or Payments panel. The transactions must be active and not on hold, cannot exceed the balance, and are due on the current date or earlier for accounts with an open status. You must have the Access Batch Wizard Permission to process a payment batch.
When you process transactions, the system creates a payment batch for each payment type. The batches include charge-off accounts that the system processed with the vendor but didn't batch already. The system uses the batches to post transactions to the affected accounts. For information about processing a batch to post transactions to accounts, see Process a Batch in the Latitude Console documentation.
The batches do not include delinquent accounts. The system updates account balances for delinquent accounts during a nightly process and reflects the balances on the accounts the following day.
To process a payment batch
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Open the Latitude by Genesys page.
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In the menu bar, click Batch Processor.
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Click the type of payment batch to process. A confirmation message appears.
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Click Process. When payment processing is complete, the system displays the results and updates payment history for each account processed.
Notes:
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If payments from a previous session are still processing and you or the system interrupts the process (for example, you close the Batch Processor tab), a confirmation dialog box appears. Click OK to continue processing the previous session.
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If the payment vendor declines a payment during batch processing (for example, for insufficient funds), the system changes the future scheduled payments to "on hold."
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If an arrangement is for a closed account, a message displays indicating that you cannot process a payment for a closed account.
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If an arrangement is for linked accounts, the system doesn't include any closed accounts in the payment spread.
Result: Outcome of processing the payment batch.
UID: Code that Latitude assigned to identify a payment.
Deposit Date: Date the payment deposited to the account.
Amount: Payment amount, excluding the surcharge.
Surcharge: Surcharge amount.
Total: Sum of the payment amount and surcharge.
Client: Unique code that identifies the client on the account.
Desk: Desk that processed the payment.
File Number: Unique code that the system assigned to identify the account.
Account: Code that the client assigned to identify the account.
Customer ID: Code that identifies a party on the account.
ACH/CC#: Last four digits of the credit card, checking, or savings account number.
Vendor Reference Number: Code that the payment vendor assigned to identify the transaction.
Authorization Code: Code that indicates whether the transaction is authorized or declined.
Message: Note regarding the transaction.
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On the Batch Processor page, click the X to close the tab.