• Contents

Packaged Hardware

Packaged Hardware includes the following items:

  • Servers that you can purchase from Genesys with preinstalled software, such as Customer Interaction Center (CIC), Interaction Media Server, and Interaction SIP Proxy.

  • SIP telephones designed for agents.

Packaged Hardware Documentation

Interaction Application Server Installation and Configuration Guide

Interaction Media Server Appliance Installation and Configuration Guide

CIC Server Installation and Configuration Guide




Factory Image Restoration Procedures Technical Reference

Interaction SIP Proxy Technical Reference



Agent Features

Interaction SIP Station I Quick Reference Card

 Interaction SIP Station II Quick Reference Card