Interaction Connect Help
Your company's in-house developers can add custom features to the CIC client. An add-in is a piece of customer code or customer GUI that the CIC client detects and loads into a secure context, protecting both the CIC client and the customer from potential problems. This piece of code can then interact with core CIC client functionality without risk.
Contact your CIC administrator for more information about any custom features your company may have added to the CIC client.