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Bots

This feature allows partners and customers to use Bots for automating initial social media interactions with their clients without the intervention of agents. The Bots can capture some recurrent and standard information from users, which helps to make efficient and prioritized routing decisions through handlers.

Requirements: To integrate Bots , you must have a public-facing web portal with a reverse proxy. To display the Bots view, you need the Bots Configuration Administrator Access right. To create bots and configure every bot property, you also need the Bot Configuration Master Security right. If you can display the Bots list, but do not have the Security Right, then you can't create bots and can only configure bot properties listed on the Unrestricted Properties page. Only an Interaction Connect user with both the Bots Configuration Administrator Access right and the Bots Configuration Master Security right can select these Unrestricted Properties.