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Co-browse Requirements

  • Genesys Cloud Engage 3

    Co-browse is a billable Genesys Cloud service that requires a Genesys Cloud Engage 3 license. The Genesys Cloud service is available to PureConnect customers at a discounted rate. Contact a Sales representative to arrange for this discount.

  • Customer Interaction Center, version 2017 R2 or later.

  • Interaction Connect, version 2017 R2 or later.