Co-browse Requirements

• Genesys Cloud Engage 3

  Co-browse is a billable Genesys Cloud service that requires a Genesys Cloud Engage 3 license. The Genesys Cloud service is available to PureConnect customers at a discounted rate. Contact a Sales representative to arrange for this discount.

• Customer Interaction Center, version 2017 R2 or later.

• Interaction Connect, version 2017 R2 or later.