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Disconnect Button

Requirements: The "Disconnect" Interaction Command Right determines if the Disconnect button can appear on a toolbar. It also controls whether the Disconnect command appears on a shortcut menu. The Disconnect Interactions Security right enables you to disconnect an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to disconnect an interaction appearing on another queue.



Queue Control toolbar


Click Disconnect to disconnect the current interaction.

Note: The Disconnect button is unavailable if the interaction is not in a state in which this action can be performed.

Related Topics

Disconnect a Call

Using the Queue Control Toolbar