Make a Call using the Dial a number field

You can make a call from the CIC client by typing the phone number from your computer keyboard instead of dialing it on your telephone. If you want to make a call without using the CIC client, simply dial the number from your telephone. The call appears in My Interactions where you can watch its status.

Note: To find out if you have privileges to make toll calls, see your CIC administrator.

To make a call:

1. Click the Make a phone call icon.

2. Type a telephone number in the Dial a number field.

2. Click Dial or press Enter.

Related Topics

Dial a Long-Distance Number

Dial a Number Inside the Organization

Dial a Number Outside the Organization

Dial a Number Using Speed Dial

Dial a Recently-Dialed Number