MS teams to CIC status mappings

Customer Interaction Center uses the status information of MS Teams to determine if users are available to participate in a chat or to pick up a call or other interaction.

This table explains the mapping of MS Team Status to CIC Status.

Note: (MS Teams -> CIC) indicates the CIC status that is used for the corresponding MS Teams presence state. For example, if you change your status to Busy in MS Teams, then your CIC status is synchronized and set to In a meeting.