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Interaction Connect Help
Ring Sounds
Requirements: You need the Customize Client Security right to configure interaction ring sounds.
Ring Sounds configuration settings designate the MP3 files played for various types of interactions.
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The sound for Calls plays when calls ring on your My Interactions queue. If you are working with Monitored Appearances, calls arriving on those queues could have a different sound. For more information, see Customize Monitored Appearance Alerts.
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The sounds for Chats, Emails, Callbacks, and all other interaction types play when these interactions arrive at your CIC client station.
To set ring sounds:
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In the Application Settings dialog box, click the Ring Sounds node.
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For each interaction type, select a ring sound from the drop-down list. Click the Play control to listen to the selected sound.
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When finished with your selections, click Save Settings.
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