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Ring Sounds

Requirements: You need the Customize Client Security right to configure interaction ring sounds.

Ring Sounds configuration settings designate the MP3 files played for various types of interactions.

  • The sound for Calls plays when calls ring on your My Interactions queue. If you are working with Monitored Appearances, calls arriving on those queues could have a different sound. For more information, see Customize Monitored Appearance Alerts.

  • The sounds for Chats, Emails, Callbacks, and all other interaction types play when these interactions arrive at your CIC client station.

To set ring sounds:

  1. In the Application Settings dialog box, click the Ring Sounds node.

  2. For each interaction type, select a ring sound from the drop-down list. Click the Play control to listen to the selected sound.

  3. When finished with your selections, click Save Settings.

Related Topics

Customize Monitored Appearance Alerts

Understanding the Application Settings Dialog Box