Contents

Pause Button

Requirements: The "Pause" Interaction Command Right determines if the Pause button can appear on a toolbar. It also controls whether the Pause command appears on a shortcut menu. The Pause Interactions Security right enables you to pause while recording an interaction appearing in My Interactions. The same Monitor Station Queues, Monitor User Queues, or Monitor Workgroup Queues Access Control rights that enable you to record an interaction appearing on another queue also enable you to pause while recording.

Note: Pause is not available if you are making a Snippet recording. Snippet recordings can be started or stopped, but not paused. Pause is also unavailable if the call is not in a state in which this action can be performed.

Icon

Location

Queue Control toolbar

Description

Use this button to control an ad-hoc recording session.

Click this button to pause the recording session. Click it again to resume the recording session.

Warning: Genesys disclaims any responsibility for end-user or licensee to comply with federal or state law restrictions regarding Record. Snip, or Listen capabilities of CIC software. The licensee hereby warrants and represents that the end-user or licensee will use the product in compliance with any federal or state law.