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Pickup Button

Requirements: The "Pickup" Interaction Command Right determines if the Pickup button can appear on a toolbar. It also controls whether the Pickup command appears on a shortcut menu. The Pickup Interactions Security right enables you to pick up an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to pick up an interaction appearing on another queue.



Queue Control toolbar


Click this button to pick up the current interaction, or to take the current interaction off hold.

Note: The Pickup button is unavailable if the interaction is not in a state in which this action can be performed.

Related Topics

Pick Up a Call From Voicemail

Using the Queue Control Toolbar