Contents

Private Button

Requirements: The "Private" Interaction Command Right determines if the Private button can appear on a toolbar. It also controls whether the Private command appears on a shortcut menu. The Private Interactions Security right enables you to mark an interaction appearing in My Interactions as private.

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Location

Queue Control toolbar

Description

Click this button to prevent other Customer Interaction Center users from recording or listening to your conversation.

Warning: Use of the Private feature may be subject to your company’s policies and should only be used in accordance with those policies. CIC handler customization can be used to track the use of the Private feature to ensure compliance with such policies.