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Genesys Cloud

Here are a few things you can do in Genesys Cloud:

  • Profiles – Complete your profile – add contact information, photo, and so on. Set your status.

  • Search – Search for individuals and groups in your organization

  • Chat – Send messages to individuals and groups

  • Hierarchy views – Browse the structure of your organization

  • Documents – Store, organize, and share files with other users

Start Genesys Cloud

If your CIC administrator enabled Genesys Cloud for PureConnect, a Collaborate button appears in the CIC client.

Click the Collaborate button.

Genesys Cloud appears in a new browser tab. You log on automatically to Genesys Cloud.

Tip: If a splash screen appears, double-click Collaborate/Communicate.

Use Genesys Cloud

For more information about using Genesys Cloud, click the Help button on any page or go to the Genesys Cloud Resource center at The Resource Center contains help topics and also enables you to access articles, videos, FAQs, and more. It is the home of all Genesys Cloud instructional and educational information about the many features in Genesys Cloud.