Interaction Connect Help
Set DND Status with Your Phone
If you have a Managed IP Phone, you may be able to use the DND button on the phone to set your CIC user status to "Do Not Disturb" or another selected status. Your CIC administrator must first enable DND Synchronization for you in Interaction Administrator.
Depending on the type of IP phone you are using, the DND button can be either a named function key or a soft key accessed through the phone’s menu. Check your phone’s user guide or see the Polycom Quick Reference Cards available in the Quick Reference Materials section of the PureConnect Documentation Library.
In general, you press the DND button or soft key to activate Do Not Disturb status. Later, you can press the DND button or soft key again to reset your CIC client status to your last available status or some other pre-configured CIC status.