Interaction Connect Help
Use Response Management in a Text Message
Requirements: For information about the prerequisites for using the Short Message Service feature, see Working with Text Messages. You also need the Response Management Security right to use Response Management.
You use stored responses to avoid typing the same information over and over again.
Note: It is not currently possible to attach a Response Management stored file to a text message.
To use a stored response in a text message:
Do one of the following:
In the Current Interaction view, in the composition area, type the shortcut for a Response Management item and press Ctrl+Space.
In the Response Management view, select a response and click the Insert button.
Copy and paste part of the response from the Response Management view to the composition area of the Current Interaction view.
Result: The response immediately appears in the composition area.
In the composition area of the Current Interaction view, make any necessary changes to the response.
Note: You can edit the response before it is sent as part of the text message.