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Using the Directory Toolbar

Use the Directory toolbar to simplify working with contacts and managing the flow of incoming interactions. The Directory toolbar provides actions involving directory entries and active interactions. The Directory toolbar is located at the bottom of each directory tab.

Some buttons may not be available in all situations. If a button appears shaded, or grayed-out, you may not be able to use it on the currently selected interaction or contact.

Related Topics

Directory Toolbar Buttons

Using the Toolbars