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IPA licenses

The following licenses enable you to use IPA features. Your Customer Interaction Center (CIC) administrator assigns licenses. Each license in this list enables you also to use the IPA features included in all the previous licenses in the list. That is, the Group Routed Work Items license includes the Direct Routed Work Items license. The Process Monitor license includes both of the Routed Work Items licenses. The Process Designer license includes all the other licenses.

Direct Routed Work Items (I3_ACCESS_IPA_USER)	Enables you to start any process to which you have rights. It also enables you to receive Work Items that CIC directly routes to you.
Group Routed Work Items (I3_ACCESS_IPA_USER_ACD)	Enables you to receive Work Items that CIC routes to a workgroup to which you belong (similar to an ACD queue).
Process Monitor (I3_ACCESS_IPA_MONITOR)	Enables you to view process status and details in the IPA Process Monitor or to use IPA Process Reporting in IC Business Manager Applications.
Process Designer (I3_ACCESS_IPA_DESIGNER)	Enables you to use IPA Process Designer to create and modify IPA processes or to use IPA Process Reporting in IC Business Manager Applications.