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Work Item Viewer

A work item is a form used to gather information. It represents one step in a process. Work items can contain multiple pages. Clicking OK or a similarly named button can either close a work item or display the next page. After you complete an assigned work item, the process could generate a new work item and send it to the appropriate agent or workgroup to continue the process.

When you pick up a work item, it appears in the IPA Work Item Viewer. Your organization’s process architect designs the forms and controls the content of a work item. The form type and content also depend on the process that generates the work item.

CIC 2016 R1,  revised August 11, 2021