Glossary

Attendees

Attendees are Conference participants.  They originate from Invitees which originate from Contacts.

Billing Codes (Account Codes)

Billing codes provide an additional level of categorization of Conferences.  They belong to Workgroups.

Conferences

A Conference is what ties everything together for a multiple party telephone call.  Conferences have schedules to handle recurring requests.  Conferences have both definitions and occurrences.  A definition defines the attributes of the Conference whereas an occurrence is the actual occurrence of a Conference.

Contacts

Contacts are people that can be added to a Conference as an Attendee.

Grace Period

The time that occurs 5 minutes before a conference begins. Invitees who call in during this grace period are placed on hold until the conference begins. When the conference starts, all callers are removed from hold.

Groups

Groups represent the workgroups that are used for categorization of Conferences and Billing Codes.

Invitees

Invitees are potential Conference participants.  They originate from Contacts and are notified of Conferences with a PIN they use to access the system at the right time.

Rooms

Sites may have multiple phone lines to handle multiple Conferences.  A Room provides the method for a Site to handle this requirement.

Sites

Sites are the locations of the telephony hardware.  Resources are Site-based along with Conference Room and actual Conferences.

Users

Users represent the system administrators.  They access Interaction Administrator and maintain the other entities.  They create conferences via the Interaction Conference web application and perform other various tasks.