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Add a Dialer view in IC Business Manager

  1. Start IC Business Manager and logon.

  2. Select an existing workspace from the Workspaces tab, or create a new workspace to host the view.

  3. Select New > View from the File menu. The Create New View dialog appears, listing views by category or product.

  4. Select Products from the Group By drop list.  Then click Interaction Dialer. A list of Dialer views appears in the list on the right.

  5. Select a view to add by clicking an item in the Views list.

  6. Click OK.

  7. If the view requires parameters to be set, other dialogs appear at this time to prompt for view settings.

  8. When you finish selecting parameters, the view will appear in the workspace.

    Views are automatically disabled if the connection with CIC server goes down for any reason. A 'spinner' cursor is shown in all Supervisor views, indicating that no data is being received. Views are automatically enabled once the connection is restored.

    The Interaction Supervisor Help for IC Business Manager explains how to work with views and alerts. To open this help system in IC Business Manager, select Interaction Supervisor from the Help menu.