Advanced Interaction Scripter

Web Developers can create sophisticated custom scripts for Interaction Scripter .NET Client using Advanced Interaction Scripter—an optional script-creation API from Genesys based on HTML and JavaScript. Call Center Supervisors provide developers with the narrative that agents will read to customers, with logical branching paths that agents will use to navigate through a call, with numbers assigned to stages in the campaign, and with database fields that must be updated when forms are filled out. From this information, very advanced scripts can be developed. See Interaction Scripter Developer's Guide for details.

CallScripter™

Custom scripts can be created without writing JavaScript code. CallScripter™ empowers non-technical users to build scripts quickly and easily using a library of drag and drop controls and ready-made templates. For more information, see the CallScripter product site and the related AppFoundry page at https://appfoundry.genesys.com/filter/pureconnect/listing/c2fa609b-a8f4-459f-8d3a-119c7dc2f070.