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Interaction Dialer Manager Help
Built-in Statistics by Category
Dialer agent and campaign statistics are:
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Dialer agent statistics |
Dialer campaign statistics |
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Abandon Rate (by calls) Abandon Rate (by contacts) Abandon Rate (by detections) Average Break Time Average Dialer Talk Time Average Idle Time Average Non-Dialer Talk Time Average Talk Time Contact Rate Contacts Per Hour Dialer Calls Idle Periods Logged In Time Non-Dialer Calls Percent Break Time Percent Dialer Talk Time Percent Idle Time Percent Non-Dialer Talk Time Stage Station Status Successes Per Hour Successes Rate (by calls) Successes Rate (by contacts) Time In Stage Time In Status Total Abandons Total Break Time Total Breaks Total Contacts Total Detections Total Dialer Talk Time Total Idle Time Total Non-Dialer Talk Time Total Successes Total Talk Time |
Abandon Rate Active Agents Active Calls Adjusted Calls Per Agent Agents On Break Cached Contacts Calls Per Agent Calls Per Hour Connected Calls Current Pace Effective Idle Agents Estimated Completion Filter Filter Size Idle Agents Last Error Last Warning Non-Dialer Agents Priority Proceeding Calls Recycle Blocked Recycle Size Recycles Remaining Sort Status Total Agents Workgroup |
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Dialer overall statistics |
Dialer phone number detail statistics |
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Active Agents Calls Per Agent Calls Per Hour Connected Calls Non-Dialer Calls Proceeding Calls Total Agents |
Attempts Attempts Abandoned Attempts Answering Machine Attempts Busy Attempts Fax Attempts No Answer Attempts Remote Hang up Attempts Rescheduled Attempts System Hang up Contact Rate Contacts |
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Dialer skill statistics |
Dialer stage statistics |
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Cached Contacts Callable Contacts Finishing Agents Idle Agents Outstanding Contacts Scheduled Contacts Total Agents Total Contacts |
Average Time Completed Calls Percent Completed Total Calls Total Time |
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Dialer wrap up statistics |
Dialer zone statistics |
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Average Time Percent Calls Percent Time style="Total Calls Total Time |
Cached Contacts Callable Contacts Scheduled Contacts Status Total Contacts |
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