Call Attribute behavior type

This behavior sets a call attribute that will remain with the call object as it is routed through the Interaction Center. A call attribute is a name/value pair of strings. In this context, attribute is a user-defined property of a call object—a call attribute is not a column in the Contact List. For example, this behavior can be used to set an account code before the call is placed or routed.

Name

Type a name for the new behavior in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the action this behavior performs.

Condition Type

Select "Call Attribute" to display options that configure this behavior.

Details

Attribute

This field prompts for the name of a call attribute. Call attribute names that begin with "Eic_" or "InAtt_" are normally reserved for use by the system.  If the value of a reserved attribute is improperly changed, the system may not function as intended.

For more information about attributes, see Interaction Attributes Technical Reference in the System APIs section of the PureConnect Documentation Library.

Value

The value of any call attribute.  This string can be anything you like, but special care should be taken when changing the value of reserved attributes. If you want to use a macro in this field, click the Macro () button. (For more information, see the Macros topic.)