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Interaction Dialer Manager Help
Call Dialing Mode condition type
This pre-call condition type allows a policy to evaluate the dialing mode used to dial the contact. This is used primarily to determine if the call was placed as a non-preview dial in conjunction with the Phone Number Type to comply with new regulations.
- Name
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Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the criteria that this condition evaluates.
- Condition Type
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Select "Call Dialing Mode" to display options that configure this condition.
Details
- Available Items
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Displays a list of dialing modes to select from.
- Add button
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Adds any modes selected in Available items list, to the Selected items list. Items in the latter list will be examined when the condition is evaluated.
- Remove button
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Moves the item selected in the Selected items list back to the list of Available items, thereby excluding it from being evaluated.
- Condition satisfied when criteria evaluates to True | False
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Determines whether the condition evaluates to True when the criteria is true or false.