Callback behavior type

This behavior schedules a call back to the contact.  If the policy evaluation type is Pre Call, the contact is not called at all for this policy evaluation.  This behavior can also be applied on a post-call (Disposition) basis, wherein the contact was called, and should be called again later.  For example, a company might make a sale, and use this feature to call the customer later to verify customer satisfaction with a product or service.

Name

Type a name for the new behavior in the Name field.  This can be anything you like, so long as it is unique within the policy.  Try to use of a descriptive name that describes what this behavior does when its condition is true.

Behavior Type

Select "Callback" to display options that configure this condition.

Details

Absolute (Date)

Configures the behavior to schedule a callback on a specific date. This enables a control that sets target date.

Relative (days)

Sets a number of days to wait before calling the contact back.

Absolute (Time)

Configures the callback to occur at a specific time of day. This enables a control that sets hour, minute, and a.m. or p.m.

Relative (Hours|Minutes)

Configures the callback to occur at an offset of hours and minutes from the current time, on whatever absolute or relative date was selected. Enables a control that allows a time offset in hours and minutes to be configured.