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CallHistory Table

The ININ_DIALER_40.CallHistory table holds call-completion information for every campaign call placed. The Outbound Dialer Server populates the CallHistory table as it progresses through the contact list during the course of a campaign. This table indicates who was called and the completion result of the call. No customer maintenance is required. The CallHistory table is in the CIC database. It is shared by multiple campaigns.

NOTE: Do not truncate the Call History table, or set the ID seed back, without similarly altering the other attached tables (callhistory_details and callhistory_digitalhistory), as this creates duplicate "callhistory_id" entries in the callhistory_details table.