Configure Call Timeout for a Campaign

1. At the Home screen in Dialer Manager, click Campaigns.

2. Select a campaign in the Campaign Entries panel.

3. Select the Basic Configuration tab.

4. If necessary, expand the Dial Settings expander.

5. Scroll down to Call Timeout. Use the spin control to specify the length of time (in seconds) that an outbound call will stay in the waiting queue (waiting for an agent to become available)  before the Outbound Dialer server disconnects it, plays the no available agent wave file, or transfers the call to the no available agent attendant profile.

6. Click Save.