Contents

DNC.Com Source Details

When you select DNC.Com as the Type, the Source Details section displays the following configuration choices.

Account Code

This field prompts for the account code assigned to the customer by Contact Center Compliance Corporation (DNC.com).

Login Id

The login ID assigned to the customer by Contact Center Compliance Corporation (DNC.com).

Use the Master Project

Select this option to use the scrub settings of the Master Project. Each DNC.com account has one project that cannot be deactivated, called the Master Project. Projects have settings (configured at DNC.com).

Use this project field

Select this option to use the scrub settings for a specific custom project.

DNC.com Campaign

Select which DNC.com campaign to use for scrubbing numbers. Only DNC.com campaigns within the selected project are listed. These are DNC campaigns, not Dialer campaigns.

Use Dial Plan

Select this option if the phone numbers in the contact list should be run through Dial Plan before being scrubbed.

Dial without scrubbing if scrubbing fails

Selecting this option will cause Dialer to continue dialing even if scrubbing fails. By default, Dialer will stop placing calls if DNC scrubbing has been configured and it is unable to scrub the contact phone numbers for any reason. For example, a network outage could prevent Dialer from communicating with the DNC.com servers, which would leave Dialer unable to scrub.

Note: Using this option could result in calls to numbers that should have been DNC blocked.

Mark Wireless numbers as Uncallable

When using DNC.com for DNC scrubbing, some telephone numbers may be identified as wireless. This check box controls whether or not wireless numbers are marked as blocked in the Phone Number Detail Table. Blocked numbers are not called.

This option is checked by default, meaning that wireless numbers are given a status of "P" in the Phone Number Detail table, to prevent them from being dialed. Clear this check box if you want to dial wireless numbers that pass DNC scrubbing.

Use secure server

Determines whether the Campaign Server uses a secure https connection when communicating with DNC.com. When enabled, information about contact numbers is exchanged without exposing information to third parties.