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Internal Do Not Call Lists and Additional DNC Resources

Regulatory Information for Company Do Not Call Lists

The final registry of do not contact numbers is the internal company-kept list. The FTC's Telemarketing Sales Rule stipulates that internal lists supersede exemptions to National and State Do Not Call regulations.

Following are considerations for maintaining company Do Not Call lists:

  • Requests may be made by customers at any time and must be honored, regardless of pre-existing business relationship. In many States, different regulations apply for collection/informational calls, however the TSR mandates that any call with the ultimate purpose of selling a product/service be subject to exclusion at the customer's request.

  • In addition to pre-existing business relationships, customer removal requests likewise supersede any previous written permission to contact.

  • The Telephone Consumer Protection Act, enforced by the FCC, requires that businesses keep all direct customer DNC requests on file for five years.

  • Companies should maintain the internal DNC with care, and document the customer DNC request process. The Department of Justice has successfully sued companies for violating their own internal DNC registries, on behalf of the FTC. In several of these cases, the FTC further evidenced lack of "effective procedures" to document and maintain these lists within the company.

Additional US DNC Information

Although there are several links through State websites (as well the FTC site), the Federal Do Not Call List may be accessed at http://www.telemarketing.donotcall.gov. This site includes valuable information for companies who make telephone solicitations.

In addition to the fifty States and the District of Columbia, the National Do Not Call registry also covers the following US territories:

  • Puerto Rico

  • U.S. Virgin Islands (St. Croix, St. Thomas, St. John)

  • North Mariana Islands (Saipan, Tinian, and others)

  • American Samoa

  • Guam

Full area code DNC lists are updated on the National registry daily, and are generally available for download after 8:00 A.M. (EST) daily. 

Toll-free numbers (500, 800, 866, 877, 880, 881, 882 and 888) are also covered by the National Do Not Call registry.