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Phone Number Details condition type

This pre-call condition type allows you to use phone number-level attempt counters as a condition in Pre-Call policies.

Name

Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the criteria that this condition evaluates.

Condition Type

Select "Phone Number Details" to display options that configure this condition.

Details

Phone Number Details

Selects an attempts counter to compare against. The attempt counters include:

Attempts Abandoned

Attempts Answering Machine

Attempts Busy

Attempts Fax

Attempts No Answer

Attempts Remote Hangup

Attempts Rescheduled

Attempts SITCallable

Attempts System Hangup

Custom (See Setting phone number details to custom)

Total Attempts

Operator

Selects the operator used to compare the attempt counter to a value.

!=

not equal to

<

less than

<=

less than or equal to

=

equal to

>

greater than

>=

greater than or equal to

Regex

regular expression (See Using Regular Expressions.)

Value

Sets a value to compare to the counter.

Condition satisfied when criteria evaluates to True | False

Determines whether the condition evaluates to True when the criteria is true or false.