Contents

Phone Number Types

This tab of the Global Dialer Settings view manages phone number types—user-defined strings associated with contact columns to identify a type of telephone number. Examples of phone number types might be "Work", "Home", or "Cell". Phone number types describe the purpose of phone numbers columns in a contact list. Phone number types implement Dialer's multiple phone numbers per contact feature.

	Add a new Phone Number Type.
	Remove and existing Phone Number Type.

It is common for a contact to have more than one telephone number. For example, a contact list may provide columns named PN1, PN2, and PN3 for home, cell, and work numbers. Once types are defined and associated with these columns, Dialer will map each phone number with its type in the database, and track time zone, contact attempts, and status at the phone number type level. Dialer can use this information to track dialing attempts and results separately, or to dial certain numbers but not others. For example, Dialer can track home attempts separately from work, and dial home numbers differently than work or cell numbers. It is also common for a contact to have phone numbers in different time zones.

Laws and convention require that a phone number is dialed in an appropriate time based on its hosting area code and exchange. Other capabilities based on the type of a phone number are important, such as tracking home attempts and results separately from work, or dialing home numbers differently than work or cell numbers, and so forth. Phone Number Types can be used to make decisions in per call policies.

The number of contact telephone numbers is limited only by database constraints.
The order in which numbers are dialed can be changed dynamically using policies.