Predefined Queries

You'll use the controls in the Predefined Queries section to select and run one of the built-in queries. To add flexibility, you can combine a predefined query with any of the filters selected in the Predefined Filters section. Once you run a query, the results appear in a grid at the bottom of Contact List view. You can then select items in the grid and take actions.

There are six predefined queries that you can choose:

Callable Count by Attempts

Displays a grand total of callable records, categorized by the number of call attempts.

Callable Count by Zone

Displays the number of callable records, categorized by time zone.

Count by Attempts

Displays a grand total  of attempts and counts for each number of attempts.

Count by Campaign Ownership

Displays the campaigns that own records in a contacts as well as the number of records that each campaigns owns. See Campaign Ownership tab.

Count by Status

Displays a grand total  and counts for each status code.

Count by Zone

Displays a grand total and counts for each time zone. Once you select one of the predefined queries, you can select the Apply Criteria and selected filters check box if you want to combine the predefined query with any of the filters selected in the Predefined Filters section. When you are ready, click the Run Query button to run your query. See also Query Results.