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Preview Dialing behavior type

Overrides campaign settings that determine whether or not a countdown timer is applied to preview calls.

Name

Type a name for the new behavior in the Name field.  This can be anything you like, so long as it is unique within the policy.  Try to use of a descriptive name that describes what this behavior does when its condition is true.

Behavior Type

Select "Preview Dialing" to display options that configure this condition.

Details

Enable preview countdown

When checked, the preview campaign will automatically dial the contact if the agent does dial within a configurable number of seconds. When this option is not set, agents on preview calls can remain idle on preview pop as long as they wish. This feature limits preview time without having to code time limits in a custom script.

Unchecking this box disables the timer and allows the agent to preview indefinitely. When unchecked, the seconds are ignored.

Note: If you are running Interaction Dialer using the Manual Calling feature license, then the Preview Countdown feature is not supported.

Second(s)

Sets a value that determines how long agents can remain idle before a call is automatically placed to the contact being previewed.