Interaction Dialer

Name

Description

Allow Agent Compliance Override

This right allows an agent, who is working from a Base script that uses the Follow Up Call feature, to be able to override a blocked number. There are more granular controls that a supervisor can use to configure individual overrides on the Scripts>Miscellaneous tab.

NOTE: This right only applies when using the Follow Up Call feature.

Logon Campaign

This right permits the Interaction Scripter user, at login time, to select campaigns to participate in. Agents who do not have this right are logged into all campaigns automatically.

This right can be inherited from Agent role.

NOTE: For more information, see the Start Interaction Scripter .NET Client section in the Interaction Scripter .NET Client Help. See Interaction Connect Help if you are a user of Scripter in Interaction Connect.

Manually Transition to a Campaign Group

This right allows a user to be able to reconfigure a campaign sequence on the fly by providing access to the Manually Transition Campaign control on the Dialer Campaign Sequence Details view in C Business Manager. Without this right, users will only be able to view the campaign sequence.

This right can be inherited from the Supervisor role.

NOTE: This right only applies when the Advanced Campaign Management license is installed.

Modify Configuration General

Allows user to view and modify two specific settings on the General tab of Global Configuration Settings in Interaction Dialer Manager.

The settings are:

• Delay in seconds before auto-dispositioning a disconnect interaction

• Pause a campaign when the database query failure rate exceeds

Without this right, these settings are disabled but visible.

Modify Preview Call Behavior

Grants modify access to specific preview call settings on the General tab of Global Configuration Settings in Interaction Dialer Manager.

The settings are:

• If a Preview call fails to connect, play this file to the agent

• If a Preview call encounters a busy signal, play this file to the agent

This right can be inherited from the Supervisor role.

Run Contact List Predefined Actions

This right allows the user to perform the Predefined Actions from the Data Query section of a Contact List.

The actions are:

• Bulk Edit

• Delete

• Make Callable

• Make Uncallable

• Reset Attempts

• Schedule Calls

The View/Modify Contact List Data Query right is required to use the Run Contact List Predefined Actions right.

View Configuration General

Allows user to view, but not modify two specific settings on the General tab of Global Configuration Settings in Interaction Dialer Manager.

The settings are:

• Delay in seconds before auto-dispositioning a disconnect interaction

• Pause a campaign when the database query failure rate exceeds

View Preview Call Behavior

Grants view access to specific preview call settings on the General tab of Global Configuration Settings in Interaction Dialer Manager.

The settings are:

• If a Preview call fails to connect, play this file to the agent

• If a Preview call encounters a busy signal, play this file to the agent

This right can be inherited from the Supervisor role.

View/Modify Contact List Data Query

Determines whether or not the Data Query tab of a Contact List object is visible or not. The Data Query tab queries the contact list to display a list of results in a data grid. Query results can be saved as filters. Users may also apply actions to records displayed in the grid, and commit changes back to the database.

This right can be inherited from the Supervisor role.