Terminating Stages

A stage is considered to be a terminating or completing stage if a significant number of calls are likely to end in that stage. This can affect the overall accuracy of the predictive algorithm in subtle ways.

The Outbound Dialer server maintains statistics only for predictive stages. When a call ends in a non-predictive stage, the Dialer doesn't factor the length of that call into its predictive algorithm. This can reduce the accuracy of the Dialer if many calls terminate in a non-predictive stage.

Scripts should be written in such a way that there are definitive terminal pages that disposition calls. For example, a Failure page might disposition a call with user-defined wrap-up Codes such as, "Contact Hung Up", "Doesn't Want the Product", and so on. A Wrap-up page might disposition a call with a wrap-up Code such as, "Sale". These two pages would have predictive stages assigned to them.