Interaction Scripter Events

Events are notification messages from the CIC server that trigger script functions.  For example, an event can provide notification that a queue on the server has changed.  When a call is placed on a queue, this event changes the queue, generating an event message.

Standard Events

Standard events are generalized and can be used in any script, including scripts for blended environments.  These events are not directly associated with being logged into Dialer, though they can be used when logged into Dialer too. Standard events are generated when queues change.

Predictive Events

Predictive events are notification events associated with campaign activities for Predictive, Power or Preview campaigns. Predictive events are raised by Scripter when an agent is logged into Dialer.  All predictive events are functions declared in a script that are called when an event occurs.