IS_Event_ManualOutboundCallStatus

Definition

The IS_Event_ManualOutboundCallStatus event is a predictive event that is specifically designed for use with the IS_Action_ManualOutboundCall predictive action. When Dialer has finished processing the Manual Outbound Call, it will send the IS_Event_ManualOutboundCallStatus event to a custom script.

Attributes

The IS_Event_ManualOutboundCallStatus event has four attributes that are passed in as an argument object.

Identity

This is a string that holds the unique identifier of the record as defined in the contact list table,  I3_IDENTITY.

StatusName

A string that indicates the status of manual outbound call processing: CallPlaced, CallComplete, PolicyCompleted, CallBlocked, PreviouslyDialed, ContactBlocked, ContactNotFound, ContactUncallable, InvalidPhoneNumber, InvalidCampaign, InvalidAgent, AgentNotIdle, InternalError, or PlaceCallFailed.

Status

Status returns a number corresponding to the StatusName string.

UncallableStatus

This is the status value stored in the contact table if the status is ContactUncallable.

CallBlockedDescriptionString

If the call is blocked, then this string will indicate the reason the call was blocked as a localized string that you can pass to your script.

BlockedFlag

This is the value of the flag that was blocked.

Dec	Hex	Meaning
1	0x01	Blocked by Filter
2	0x02	Blocked by Query Time Filter
4	0x04	Blocked by Time Zone
8	0x08	Blocked by skills
16	0x10	Blocked by the Daily Limit value
32	0x20	Blocked by minimum spacing between dials
64	0x40	Blocked by Do Not Call rules
128	0x80	Blocked by campaign ownership

This value can be passed back to IS_Action_ManualOutboundCall as the overridemask in order to make the call again, but to ignore the rule that was just blocked. If you OR multiple Flags together, you can override multiple checks against the number.

Example

var OverrideCode = {
    "None": 0x00,
    "Filter": 0x01,
    "QueryTimeFilter": 0x02,
    "Zone": 0x04,
    "Skills": 0x08,
    "DailyLimit": 0x10,
    "MinimumSpacing": 0x20,
    "PNDStatus": 0x40,
    "DNC": 0x80,
    "CampaignOwndership": 0x100
};

var TraceLevel = {
    Error: 0,
    Warning: 1,
    Status: 2,
    Note: 3
};

var overrideAccumulator = 0x0;
var lastWrapUpCode = "";
var dialedNumber;
var calledNumberArray = [];

function EndCall(WrapUpCode) {
    if (WrapUpCode == 'Failure') {
        var answer = confirm("Would you like to call another number?")
        if (answer) {
            calledNumberArray.push();
            lastWrapUpCode = WrapUpCode;
            IS_Action_RequestContactData.click();
            scripter.trace("ContactDataRequested", TraceLevel.Note);
            // Once RequestContactData is called, a response will
            // trigger IS_Event_ContactDataLoaded
            return;
        }
    }
    CalledNumberArray = [];
    CompleteCall(WrapUpCode);
}

function CompleteCall(WrapUpCode) {
    IS_Action_CallComplete.WrapUpCode = WrapUpCode;
    IS_Action_CallComplete.click();
    IS_Action_Disconnect.click();
}

function IS_Event_ContactDataLoaded(args) {
    scripter.trace(args,
        TraceLevel.Note) // Raw json string will be traced to the log.
    var contactDataObject;
    try {
        JSON.parse(args, contactDataObject); // This does not work in older IE browsers;
    } catch (err) {
        contactDataObject = eval("(" + args + ")");
        // JSON is not supported in older iE browsers.
    }
    // If there is an error on the server, the result object will have an error property.
    if (contactDataObject.error) {
        scripter.trace('error= ' + contactDataObject.error, TraceLevel.StatusName);
    }
    var NextContactToCall;
    for (var i = 0; i < contactDataObject.length; i++) {
        if ($.inArray(contactDataObject[i].PHONENUMBER, calledNumberArray))
            continue;
        if (contactDataObject[i].OVERRIDECODE & OverrideCode.Zone == OverrideCode.Zone) {
            var answer = confirm("This number is blocked by Time Zone Rules, would you still like to dial it?")
            if (!answer)
                continue;
            else
                overrideAccumulator = overrideAccumulator | OverrideCode.Zone
        }
        if (contactDataObject[i].OVERRIDECODE & OverrideCode.DNC == OverrideCode.DNC) {
            var answer = ok("This number is on the Do Not Call List, would you still like to dial it?")
            if (!answer)
                continue;
        }
        NextContactToCall = contactDataObject[i];
        continue;
    }
}