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Interaction Administrator Help
About Setup Assistant
During installation, the installer uses IC Setup Assistant to configure any or all of the following features for Interaction Administrator:
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CIC administrator and network information
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CIC license
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Dial plan
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Database
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CIC optional components, such as Switchover, Multi-Site RTM, and TFTP server
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Site Information (Interaction Tracker — add-on license)
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Server Group Certificate and Private Key (Switchover)
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Interaction Recorder (add-on license)
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Speech Recognition engine (add-on license)
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Mail provider
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Log Retrieval Assistant
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SIP Lines and Default Registration
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Stations
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Users
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Workgroups
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Roles
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Default hours of operation
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Group call processing
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DCOM security
After the installation is complete, you can re-run IC Setup Assistant to complete the tasks that you cannot complete in Interaction Administrator or anywhere else in CIC.
When you re-run the IC Setup Assistant, a different Welcome page appears. From this page, you can make the following changes by re-running IC Setup Assistant:
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Identity
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Optional components
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Dial plan
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Rename DS
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Database
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DCOM
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Certificates
You must make additions or changes to the following configurations in Interaction Administrator:
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Site information
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SIP lines and default registration group
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Interaction Recorder
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Speech recognition
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Mail provider
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Log retrieval assistant
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Stations
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Users
-
Workgroups
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Roles
Additions or changes to the following configurations must be made in Interaction Attendant:
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Default hours of operation
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Group call processing