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About Setup Assistant

During installation, the installer uses IC Setup Assistant to configure any or all of the following features for Interaction Administrator:

  • CIC administrator and network information

  • CIC license

  • Dial plan

  • Database

  • CIC optional components, such as Switchover, Multi-Site RTM, and TFTP server

  • Site Information (Interaction Tracker — add-on license)

  • Server Group Certificate and Private Key (Switchover)

  • Interaction Recorder (add-on license)

  • Speech Recognition engine (add-on license)

  • Mail provider

  • Log Retrieval Assistant

  • SIP Lines and Default Registration

  • Stations

  • Users

  • Workgroups

  • Roles

  • Default hours of operation

  • Group call processing

  • DCOM security

After the installation is complete, you can re-run IC Setup Assistant to complete the tasks that you cannot complete in Interaction Administrator or anywhere else in CIC.

When you re-run the IC Setup Assistant, a different Welcome page appears. From this page, you can make the following changes by re-running IC Setup Assistant:

  • Identity

  • Optional components

  • Dial plan

  • Rename DS

  • Database

  • DCOM

  • Certificates

You must make additions or changes to the following configurations in Interaction Administrator:

  • Site information

  • SIP lines and default registration group

  • Interaction Recorder

  • Speech recognition

  • Mail provider

  • Log retrieval assistant

  • Stations

  • Users

  • Workgroups

  • Roles

Additions or changes to the following configurations must be made in Interaction Attendant:

  • Default hours of operation

  • Group call processing