Screen Pop Input Configuration 

Use this page to add or edit input values for this screen pop action.

Name

Enter a unique and meaningful name for this input value. The Name identifies one of the parameters passed to the plug-in in the CIC client as input for the screen pop. It is the first part of a name-value pair. It could be something as nondescript as “ID1.” It’s the identifier that the program uses internally for that parameter which gets passed to the screen pop. The name-value pair could be something like ID1-<Call-ANI>.

Friendly Name

This is the name as displayed to the user in the CIC clients. The Friendly Name is a descriptive name that the end user (such as a call center agent) sees for the name, such as “Customer ID Number.”

Override (Attendant)

Choose to use the default input value (below) and if it can be overridden in Interaction Attendant. You can also restrict the override values, or force a value, by not allowing overriding. Override sets whether or not an Attendant user can choose to override the value of a parameter passed to the screen pop as part of the name-value pair. If the Attendant user can override the value, the screen pop creator can also limit override values to a specific list.

Click “Allow override with restricted values (Multiple choice)” to display another text box with associated buttons (Add, etc.). In this text box, the screen pop creator can assemble the list of allowed values for the name-value pair.

Default Value

Default value is the default value in the name-value pair. The pull-down list contains choices such as <Call-ANI>. The options available depend on the Override setting above.