Add a keyword set

Important: It is strongly recommended to define keywords, keyword set names, and categories before attempting to enter keywords. This can save a great deal of time, as opposed to entering keywords without having a defined structure.

To add a keyword set

1. In the upper-right pane of Keyword Sets, click . A New Item is created in the lower pane. This new item is a keyword set, which enables you to enter multiple keywords and phrases.
   

2. In the Name box, type the name to assign to this keyword set.

The keyword set name must be unique from other keyword set names and be descriptive enough to enable you to identify the types of keywords it contains. This name is only for your use in locating keywords through this administrative interface. Other CIC products associated to Interaction Analyzer do not use the keyword set name.

3. In the Category box, type the name of the category to assign to this keyword set. See Keyword categories for more information about categories, their purpose, and how they are used.

4. On the right side of the lower pane, click . The Add Keyword dialog box appears.

5. In the Keyword box, type a keyword or phrase you want Interaction Analyzer to monitor and then click OK. The keyword is added to the current keyword set.

6. In the lower-right corner of the lower pane, click to apply your changes.