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Interaction Administrator Help
Add Station Appearance
Use the page to add a new appearance or to edit an existing appearance.
Select Primary Station
Select an existing SIP station from the list.
Label
Type a descriptive label for the appearance.
Call Appearances
Use the Up and Down arrows to adjust the number of call appearances.
Identification Address
Click Edit to choose a predefined format or use an alternate format for the identification address for this SIP station line appearance.
Connection Address
Type the SIP address that is used to call the SIP device. This address is used by the Interaction Center to initiate calls to this SIP station. If MWI is enabled, this value is also used to send MWI notifications.
Connection Settings
Do one of the following:
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Select Obtain Settings Automatically to allow the station’s address and contact line information to be automatically obtained from the SIP URI message contact header. The SIP URI message contact header is found in the SIP station’s INVITE message or REGISTER message. This option is useful if SIP stations use DHCP and can change IP addresses frequently.
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Select Use the Following Settings to manually select the station's address and contact line. Then complete the following information:
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Address: Complete the User Portion, Host, and Port boxes.
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Contact Line: Select an existing SIP line to use its settings for the registration information.
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