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Interaction Administrator Help
Analytics Configuration
The Analytics Configuration dialog allows you to configure the parameters for Analytics.
Server
On the Server tab, you can configure the CX Insights server details.
Config URI
Is the websocket address that PureConnect uses to synchronize configuration and security settings with the CX Insights server. The URI value you should configure for this field is wss://<CX-Insights-FQDN>/connector where <CX-Insights-FQDN> is the fully qualified domain name of the CX Insights' server name.
Data URI
Is the websocket address through which PureConnect streams real-time statistics to the CX Insights server. The URI value you should configure for this field is wss://<CX-Insights-FQDN>/dataadapterserver where <CX-Insights-FQDN> is the fully qualified domain name of the CX Insights' server name.
Web Proxy URI
Is the target URI used by HttpPluginHost to route web requests.
Secret
Is the websocket_auth_secret that was entered into the values.yml file when deploying the CX Insights Server.
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